Cloud and network architecture planning
CI/CD and automated deployment
Monitoring, alerting and logging
24/7 incident response
Backup and disaster recovery
Security hardening and compliance support
What’s included
Infrastructure management
We get servers, networking, storage and CDN properly planned and managed as infrastructure-as-code, so deployment is never something only one person knows how to do.
Continuous delivery
GitLab CI / GitHub Actions / Jenkins pipelines: commits build, test and deploy to staging automatically, while production ships through one-click canary release with fast rollback.
Monitoring and alerting
Prometheus + Grafana + Alertmanager covering hosts, containers, middleware, endpoints and business metrics. Critical alerts route to WeCom / DingTalk / email with defined response windows.
Incident response
Tiered SLAs:
| Level | Definition | Response | Recovery target |
|---|---|---|---|
| P0 | Service fully unavailable | 15 minutes | Within 2 hours |
| P1 | Core functionality impaired | 30 minutes | Within 8 hours |
| P2 | Secondary functionality broken | 2 hours | Within 3 business days |
| P3 | Improvements and questions | 1 business day | Next iteration |
Cost optimization
Most teams have 30% or more waste in their cloud bill: idle instances, mis-sized types, unclaimed reservation discounts, redundant egress traffic. We have run this audit many times, and it usually frees up a substantial amount without touching performance.
Commercial model
An annual technical service contract covering a fixed pool of hours and SLA commitments, with overage billed per person-day. Individual pieces — monitoring build-out, a cost audit — can also be bought on their own.
What you receive
- Infrastructure topology and resource inventory
- Monitoring dashboards and alert rule configuration
- Operations runbook and incident playbooks
- Monthly operating report (availability, performance, cost)
- Regular security review and remediation records
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